At Sila Synth, we strive to ensure customer satisfaction. If you receive a defective or damaged product, you may be eligible for a return or refund under the following conditions.
1. Eligibility for Returns & Refunds
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Returns are accepted only for defective or damaged products.
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You must request a return within 7 days of receiving the product.
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The item must be unused, in its original packaging, and include all accessories.
2. Return Process
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Email us at [email protected] within 7 days of delivery with:
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Your order number
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A clear description of the issue
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Photos or videos of the defective/damaged product
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Our team will review your request and confirm if the return is approved.
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If approved, we will provide instructions for returning the item.
3. Refund Process
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Once we receive the returned item, we will inspect it within 3-5 business days.
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If the product meets the return conditions, we will process a refund or replacement based on your preference.
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Refunds are issued as cash on delivery refunds.
4. Non-Returnable Items
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Products that are damaged due to misuse.
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Items returned after 7 days from the delivery date.
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Items that are missing original packaging or accessories.
5. Contact Us
For return and refund requests, please contact us at:
📧 Email: [email protected]
We appreciate your trust in Sila Synth and are committed to providing quality products and customer support.